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Sponsored by the Communication, Information Technologies, and Media Sociology section of the American Sociological Association (CITAMS), this volume assembles relevant research focusing on ICTs in Latin America and the Caribbean, two understudied areas of global importance. Regarding Latin America, the mobile broadband revolution is taking place and the spread of mobile telephony and broadband Internet is beginning to reach more economically diverse populations. Concerning the Caribbean, this region reflects perhaps the greatest cultural, geographical and linguistic diversity in the Western hemisphere. Because of historical links with Africa, Europe and other metropoles and the region's proximity to the United States and Latin America, the Caribbean offers a unique angle from which to examine the growth of ICTs. The volume features international editorial teams with leading scholars from the Caribbean, Latin America, and North America. Bringing these voices together, the volume sheds light on how existing policies are meeting challenges to digital inclusion, as well as the benefits of connectivity within these societal contexts.
Information technology. --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Social Science --- Communication studies. --- Information society --- Information technology --- Media Studies. --- Sociology
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During the second half of the 20th century advertising in Britain led the world. 'Powers of Persuasion' tells the story of this dynamic, exhilarating era, with pen portraits of the personalities involved, anecdotes and case histories - written from the inside by an industry leader.
Advertising --- Publicité --- History --- Histoire --- Ads --- Advertisements --- Advertising, Consumer --- Advertising, Retail --- Advertising, Store --- Commercial speech --- Consumer advertising --- Retail advertising --- Speech, Commercial --- Store advertising --- Business --- Communication in marketing --- Industrial publicity --- Retail trade --- Advertisers --- Branding (Marketing) --- Propaganda --- Public relations --- Publicity --- Sales promotion --- Selling --- Reclame --- Geschiedenis --- Groot-Brittannië --- E-books --- Geneeskunde --- Techniek (wetenschap) --- Atlas --- Museum
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Within the labor relations paradigm, employee voice is broadly defined as the ways and means through which employees have a say and influence organizational issues at work. Whilst we know much about employee voice in the Anglo-American (developed) world, we know much less about how employee voice operates in emerging economies. This volume explores the nature of employee voice in four emerging economies: Argentina, China, India and South Korea. The volume brings together an internationally renowned group of contributors who are experts in their field and an authority on their countries, to combine cutting edge research and theory in this essential exploration of voice in emerging economies.This volume identifies, inter alia, novel forms and channels of employee voice, new institutional and informal actors, new challenges to social dialogue and representation in emerging economies, and, the importance of cultural norms in predicting employee voice behaviors. The volume therefore provides a timely challenge to the predominant assumptions that underline the nature, operation and effectiveness of employee voice in the Western world.
E-books --- Management --- Communication in industrial relations --- Comparative industrial relations --- Employee participation --- Labor mobility --- Industrial relations --- Administration --- Organization --- Business & Economics --- Industrial relations. --- Labor. --- Employee participation. --- Autogestion (Employee self-management) --- Codetermination, Worker --- Consultative management --- Economic democracy --- Employee involvement in management --- Employee participation in management --- Employees' representation in management --- Industrial democracy --- Labor participation in management --- Participative management --- Participatory management --- Self-management by employees --- Worker codetermination --- Worker participation in management --- Worker self-management --- Workers' control --- Workers' participation in management --- Workers' self-management --- Employee ownership --- Producer cooperatives
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De wereld bevindt zich in een enorme fase van digitalisering. Klantenrelaties moeten mee evolueren in deze trend.Een digitale klantenrelatie is noodzakelijk om als bedrijf te overleven, maar het is niet genoeg: Digitalisering zal op termijn een commodity zijn. Het verschil zal op dat moment opnieuw gemaakt worden door de menselijke toets.Vandaar de noodzaak om bij het bepalen van een digitale strategie de menselijke factor niet uit het oog te verliezen en zelfs prominent mee te nemen.When digital becomes human doet precies dit. Het is een boek over een extreme digitalisering van het klantencontact, maar maakt van het menselijke de differentiërende factor in een digitalecommodity.Bron : http://www.lannooshop.be
Organisaties --- Communicatie --- Klanten. --- Applied marketing --- klantendienst --- CRM (Customer Relationship Management) --- klantentevredenheid --- e-commerce --- Management ; klantenservice --- Klantvriendelijkheid --- Marketing en technologie --- Customer relations --- Business communication --- Electronic commerce --- Economics --- Management --- Internet marketing --- Consumentengedrag --- Toegepaste marketing --- Consumer behavior --- Marketing --- Klantenrelaties --- Digitalisering --- 65.012.4 --- 658.8 --- marketing --- digitalisering --- Management strategie organisatie klant klantgerichtheid klantentevredenheid --- 65.012.4 Management. Directorate. Technique and methods of management --- Management. Directorate. Technique and methods of management --- marketing, verkoop, distributie --- PXL-Central Office 2014 --- marketingcommunicatie --- klantenmanagement --- digitale communicatie --- Relatiemarketing --- Klantenbinding --- Internet --- Trends --- Klantgericht ondernemen --- Marketingstrategieën --- Klanten --- Digitaliseren. --- Klantgerichtheid. --- Mediagebruik. --- Trend --- Marketingstrategie --- Financiewezen --- Klant
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